Mill and Grain Processing Systems Spare Parts Request
As Tanış A.Ş., we provide all the spare parts you need for the uninterrupted operation of your mill and grain processing equipment quickly and reliably. Our original spare parts ensure your equipment operates at optimum performance while reducing long-term operating costs and extending equipment life.
Our professional technical team is with you at every stage from correct parts selection to delivery process, offering express delivery options for emergencies. Whether it’s planned orders for routine maintenance or emergency parts supply in case of unexpected breakdowns, Tanış A.Ş. is your reliable solution partner.
Spare Parts Request Process
Determining Spare Parts Needs
You can use several methods to identify the correct spare part:
- Direct search with part number or reference code
- Query compatible parts with equipment model and serial number
- Part identification by sending technical drawing or photo
- Utilizing digital parts catalogs and technical documents
- Getting help by phone from our technical support team
- Getting alternative or upgrade suggestions for performance improvement when needed
If you experience any difficulty in part identification, our expert team will be happy to help you.
Filling Out the Spare Parts Request Form
To process your order correctly and quickly, you need to fill out the request form containing the following information:
- Company and contact information (address, phone, email)
- Equipment model, serial number and production year
- Part code or detailed description
- Required quantity
- Preferred delivery method and priority (standard/urgent)
- Special notes or instructions if any
After your form is sent, the system will send an automatic confirmation email and you can track your request with your order number.
Quote and Order Confirmation
After your request form is received, the process proceeds as follows:
- Our technical team checks part compatibility and stock status
- Detailed price quote is delivered via email or phone within 4 hours
- Quote includes price, delivery time and payment terms
- Order is processed after quote approval
- Shipping process begins upon completion of payment
- Proforma invoice is issued if requested
You have options to modify or cancel your order according to your changing needs.
Parts Categories and Stock Status
Roll Systems Spare Parts
We offer a wide range of spare parts for your roll units:
- High-quality roll shells and special alloy surfaces
- Precision scraper knives and adjustment mechanisms
- Roll pressure systems, springs and mechanical parts
- Industrial bearings and special bearing systems
- Transmission elements, belts and pulley systems
- Sensors, switches and other control components
Compatible parts for your roll system type and model can be shipped immediately according to stock status.
Sieve and Classification Systems Spare Parts
Critical components for your sieve and classification equipment:
- High-strength sieve frames and connection elements
- Sieve cloths and tensioning systems in different mesh values
- Shaker mechanisms, shafts and balance weights
- Specially designed suspension and mounting elements
- Sealing gaskets and insulation materials
- Sieve cleaning balls, brushes and other accessories
Using original parts is important for efficient operation of your sieve system.
Pneumatic Transport Systems Spare Parts
All components needed for your pneumatic transport lines:
- High-efficiency fans and special blade systems
- Air locks, rotary valves and dosing units
- Pipe lines, elbows and special connection elements
- Long-lasting filter bags, cages and holding systems
- Flow control dampers and direction changers
- Pressure, flow and level sensors
We always keep critical parts in stock for uninterrupted operation of pneumatic systems.
Packaging and Transport Equipment Spare Parts
Precise and durable components for your packaging system:
- Precision load cells and electronic control cards
- Filling mechanisms, pistons and dosing units
- Conveyor belts, rollers and tensioning mechanisms
- High-performance sewing machine parts and needles
- Elevator buckets, belts and connection elements
- Chains, gears and drive systems
Using original parts is essential for the reliability of packaging and transport equipment.
Delivery and Logistics Information
Standard and Express Delivery Options
We offer different delivery options according to your needs:
- Standard delivery: 2-5 business days (depending on stock status)
- Express delivery: Shipment within 24-48 hours
- Emergency delivery: Same-day shipping (for orders placed before 2:00 PM)
- Fast shipping and customs clearance support for international shipments
- Special transport organization for heavy and large parts
- Real-time shipping information with online tracking system
Factors affecting delivery time are stock status, part characteristics and destination.
Delivery Address and Special Instructions
You can provide the following information for smooth delivery of your order:
- Complete delivery address and directions for easy access
- Name and contact information of authorized person to receive delivery
- Facility working hours and preferred delivery time range
- Special packaging requirements or transport instructions
- Unloading equipment needs such as forklift requirements
- Security procedures or facility entry conditions
When your order is ready, we will contact you to confirm delivery details.
Insurance and Safe Delivery
Measures taken for safe delivery of your parts:
- All shipments are covered by transport insurance
- Special protective packaging for sensitive parts
- Notification within 24 hours and quick resolution process in case of damage
- Immediate replacement in case of missing or wrong part delivery
- Electronic archiving of delivery documents
- Free shipping organization for returns or exchanges
The safety and accuracy of your shipments is our priority.
Original Spare Parts Advantages
Quality and Compatibility Guarantee
Unique advantages offered by original parts:
- Production and quality control processes according to ISO 9001 standards
- 100% compatible design and engineering with your equipment
- Durability tested and approved under harsh conditions
- 12-month standard warranty coverage
- Certified raw materials and special alloys
- Longer service life compared to equivalent parts
Original parts provide maximum performance by preserving the design integrity of your equipment.
Equipment Performance and Efficiency
Contributions of original parts to system efficiency:
- Standardizing product quality by maintaining optimum operating parameters
- Minimizing energy consumption with low friction and wear
- Reducing production interruptions by preventing unexpected failures
- Reducing operating costs by optimizing planned maintenance intervals
- Maximizing return on investment by extending equipment life
- Increasing equipment reliability by ensuring full compatibility between system components
In the long term, original parts provide economic advantage by reducing your total cost of ownership.
Technical Support and Service Integration
Technical support advantages of our spare parts service:
- Expert assembly recommendations for part replacement
- Calibration and adjustment information for optimum performance
- Part replacement programs integrated into maintenance plans
- Equipment-based part replacement history and tracking system
- Operator information documents after part replacement
- Part-based failure analysis and preventive maintenance recommendations
Our technical service team is with you to ensure your equipment operates smoothly after part replacement.
Frequently Asked Questions and Help
Spare Parts Order FAQ
How can I find the part number? The part number can be found in the equipment user manual, on the part itself, or in technical drawings. Additionally, our customer service can help you with the equipment model and serial number.
How soon will I receive order confirmation? You will receive order confirmation and price quote within 4 hours for standard parts orders, and within 24 hours at the latest for special parts.
Is there a minimum order quantity? No, you can order the quantity you need. However, we may suggest economical order quantities for certain parts.
What payment options are offered? Bank transfer, credit card, open account (for approved customers) and letter of credit options are available.
What is your return policy? Damaged or incorrectly sent parts can be reported within 14 days for free replacement. Unused standard parts in original packaging can be returned within 30 days.
Parts Selection and Compatibility Help
What information do I need to select the correct part? Equipment model, serial number, part code (if available) and if possible a photo or technical drawing of the part is sufficient for correct selection.
Where can I find the equipment serial number? The serial number is usually found on the equipment nameplate, main body or control panel. The location of the serial number is also indicated in the user manual.
How can I verify part compatibility? Our customer service will verify part-equipment compatibility. Additionally, compatibility information is specified in our online parts catalog.
Can I use old model parts for new model equipment? It may be possible in some cases, but we always recommend consulting our technical team for performance and safety reasons.
Emergency and Special Requests
What should I do in case of urgent parts need? Calling our 24/7 spare parts emergency line at +90 342 337 2222 and stating it is an “Emergency” will ensure you get the fastest service.
What should I do for special parts not found in the catalog? Our technical team can offer design and production solutions for parts requiring special production or modification. You can send such requests to info@tanismilling.com.
Are there alternatives for parts no longer in production? We can usually offer new generation alternatives or special production solutions for discontinued parts. In each case, our technical team will recommend the most suitable solution.
Spare Parts Management and Maintenance Planning
We recommend keeping critical spare parts in stock for uninterrupted operation of your equipment. We offer special stock management support and regular supply programs at discounted prices to our maintenance agreement customers.
Through our online parts catalog and customer portal, you can access parts lists specific to your equipment, view your order history, and manage parts supply for planned maintenance.