As Tanış A.Ş., with our experience of over 60 years, we position quality management as the cornerstone of our corporate culture in the production of milling machines and industrial equipment. Our ISO 9001 certified quality management system covers all our processes from raw material supply to final product delivery, guaranteeing customer satisfaction and product reliability. On this page, you can find detailed information about our integrated quality management system compliant with international standards, our certifications, and our continuous improvement approach.
Our Quality Policy and Fundamental Principles
Our quality policy is built on the mission of “delivering products that exceed customer expectations, targeting excellence through continuous improvement, and raising the quality standards of the industry.” Our top management leads to ensure this policy is adopted at all levels of the company and allocates the necessary resources. Quality is the responsibility of all our employees, not just a single department at our company. Our approach targeting excellence forms the foundation of our continuous learning and development culture.
Our quality management system covers all our value chain processes including R&D, design, purchasing, production, assembly, testing, shipping, and after-sales services. All departments and functions from design to supplier management, production, quality control, shipping, and customer services are managed with an integrated approach. Outsourced processes and supplier relationships are managed within the same quality standards framework, ensuring consistency in product and service quality.
Our quality management system has been documented with ISO 9001 certification since 2005 and is successfully renewed every year. Additionally, we hold ISO 14001 Environmental Management System and ISO 45001 Occupational Health and Safety Management System certificates. We have additional certifications in accordance with sector-specific standards and international technical norms. We are audited twice a year (internal and external) by accredited organizations, verifying the continuity and effectiveness of our system.
Our quality management system is managed by an experienced team led by the Quality Director. This team consists of quality assurance, quality control, process improvement, and laboratory units. Each department has quality representatives who coordinate quality activities within the department. Additionally, the Quality Committee, formed with the participation of experts from different departments, determines strategic quality objectives and evaluates performance. Our trained internal auditor team conducts systematic audits of all processes.
Process Approach and Our Process Map
Our quality management system adopts the process approach, defining and managing our activities as interacting processes. Our main processes are categorized as management processes, realization processes, and support processes. Each process is documented with its inputs, outputs, resources, control criteria, and performance indicators. Process owners continuously monitor and improve the effectiveness and efficiency of processes. Our process interaction map visually defines the relationships of all processes with each other.
Our quality management system has a four-level documentation structure. At the top level, we have the quality policy and quality manual. At the second level, there are procedures that define and manage main processes. At the third level, there are instructions that determine detailed workflows and applications, and at the fourth level, there are forms, charts, and records. All documents are kept under control in our electronic document management system, ensuring their currency and accessibility. Document revisions, approval processes, and distribution are managed through this system.
We have integrated the risk-based thinking approach, one of the fundamental requirements of the ISO 9001:2015 standard, into all our processes. Process risks and opportunities are determined and prioritized with systematic risk assessment methodology. Risk reduction strategies and action plans are created for high-priority risks and managed with a proactive approach. Opportunities are evaluated in terms of competitive advantage and innovation potential and included in strategic planning. Our business continuity plans are designed to ensure business continuity in case potential risks materialize.
Continuous Improvement Mechanisms
Continuous improvement is the fundamental principle of our quality management system. The PDCA (Plan-Do-Check-Act) cycle is applied for systematic improvement of all our processes. Kaizen projects provide rapid improvements in specific areas, while 6 Sigma and lean methodologies are used for more comprehensive process improvements. The corrective and preventive actions system provides a standard approach for determining the root causes of identified non-conformities and developing permanent solutions. Innovation and process development activities are important tools in achieving our quality objectives.
Quality Management in Production Processes
Quality in Design and Development Phase
Adopting the principle that product quality begins at the design stage, we have integrated quality control points into our design and development processes. Through design verification and validation activities, we ensure that our products meet customer requirements and technical standards. With design review meetings, we ensure evaluation of the design from different perspectives and detect potential problems at an early stage. In prototype and testing processes, product performance and reliability are verified through comprehensive tests. Design changes are managed through a controlled process, evaluating the potential effects of the change.
Supplier quality management is one of the fundamental building blocks of our product quality. Our suppliers are evaluated and selected based on criteria such as quality system, technical competence, delivery performance, and cost effectiveness. Detailed technical specifications and acceptance criteria have been determined for critical materials. Raw materials and materials are passed through incoming quality control processes to verify compliance with specifications. Regular audits and development programs are implemented for our strategic suppliers. Complete traceability is ensured throughout the supply chain, enabling quick access to the source of any quality problem.
Quality Control in Production Processes
Quality in our production processes is managed through critical control points and a multi-stage control system. Controls are performed by operators and quality control personnel at control points determined in production stages. Through statistical process control (SPC) applications, critical process parameters are continuously monitored and variations are kept under control. Intermediate controls and in-process inspections enable detection and correction of errors at an early stage. Maintenance and calibration of production equipment are regularly controlled and process capability is continuously evaluated.
Our completed products undergo final quality control according to detailed control plans. Dimensional measurements, visual controls, functional tests, and performance verifications are performed to ensure the product meets all requirements. 100% control is applied for critical characteristics, while statistical sampling plans are used for other characteristics. Products that successfully pass all tests are released with quality assurance approval and documented with conformity declaration. Pre-shipment final controls ensure product and documentation integrity.
Our Quality Measurement and Monitoring Systems
Quality Performance Indicators
We use a comprehensive set of performance indicators to measure the effectiveness of our quality management system and guide continuous improvement. Key Performance Indicators (KPIs) are defined in areas such as customer satisfaction, product conformity, process performance, and supplier quality. Targets have been set for each indicator and are measured and reported periodically. Data analysis and trend tracking are performed to monitor performance trends and detect potential problems in advance. Performance results are evaluated in management review meetings and improvement actions are planned.
The reliability of measurement and test equipment is critically important for correct evaluation of product quality. All our measuring devices are included in a comprehensive calibration program. Calibration periods are determined considering the criticality of the device, frequency of use, and previous calibration results. Traceability to national and international standards is ensured, guaranteeing the reliability of calibration results. Our measuring device inventory is tracked digitally, monitoring calibration dates and status. Measurement uncertainty analyses are performed to evaluate the accuracy of measurement results.
Our Internal Audit Program
Our internal audit program provides a systematic approach to evaluate the effectiveness and compliance with standards of our quality management system. Within the annual audit plan, all processes and departments are audited. Our internal auditors are trained in quality management system and audit techniques and their competencies are documented. Audits evaluate the effectiveness, efficiency, and compliance with standards of processes with a process-focused approach. Audit findings are reported, corrective actions are planned and tracked. Internal audit results are evaluated in management review meetings and used for continuous improvement of the system.
Our top management conducts periodic management review meetings to evaluate the effectiveness and suitability of the quality management system. In these meetings, internal and external audit results, quality performance indicators, customer feedback, process performance, corrective and preventive actions, risks and opportunities are evaluated. Based on evaluation results, decisions are made regarding improvement of the quality management system, resource needs, and strategic quality objectives. Meeting decisions and actions are documented and tracked.
Our Customer-Focused Quality Approach
Meeting Customer Requirements and Expectations
The fundamental focus of our quality management system is customer satisfaction. To fully understand customer requirements and expectations, detailed analysis and verification are performed at the beginning of the project. Customer specifications, technical specifications, and legal requirements are integrated into design and production processes. Our customer-focused design and production approach enables us to develop solutions specific to customer needs. Special quality requirements are managed with customer quality plans and control plans, and customer approval processes are systematically applied.
We use a comprehensive system to regularly measure and evaluate customer satisfaction. Information about customer perception and expectations is collected through annual customer satisfaction surveys, project completion evaluations, and regular customer visits. Customer feedback is systematically analyzed and improvement opportunities are identified. Customer satisfaction results are evaluated by top management and used in making strategic decisions. Continuous improvement projects are developed and implemented to increase customer satisfaction.
Customer complaints are viewed as a valuable opportunity to increase customer satisfaction and improve products/processes. Customer complaints are received through various channels (phone, email, face-to-face meetings) and recorded in a central system. Each complaint is prioritized and assigned to a responsible team member. Complaint analysis and root cause investigation are performed to develop permanent solutions. Emergency action plans are implemented for rapid intervention and resolution, and customers are regularly informed. Preventive actions are planned and implemented to prevent recurrence of similar complaints.
The Future of Our Quality Management System
As Tanış A.Ş., we adopt a strategic approach to continuously develop our quality management system and prepare it for future requirements. Our quality strategy is built on customer focus, digital transformation, sustainability, and innovation. To prepare for future standards and requirements, we closely follow sectoral developments and global trends. Our roadmap for continuous development includes short, medium, and long-term improvement objectives. Integration of new technologies into the quality system is planned to increase the effectiveness and efficiency of the system.