CUSTOMER EXPERIENCE AND VALUE CREATION

Customer-Centric Approaches and Value Creation Strategies

  • Sales and marketing directors’ customer experience approaches
  • Value-oriented sales strategies and customer relationship management
  • Changing customer expectations in the digital age and adaptation
  • Solution partnership and consultancy-based business models
  • Reflecting customer insights into product development and innovation
  • Creating customer loyalty and lifetime value creation
  • B2B customer journey optimization and digitalization
  • Data-driven customer segmentation and targeted value propositions

 

SECTORAL COLLABORATIONS AND ECOSYSTEM DEVELOPMENT

Ecosystem Development and Collaboration Strategies

  • Business development directors’ sectoral collaboration vision
  • Strategic partnerships and synergies throughout the value chain
  • Role and effectiveness of sectoral associations and organizations
  • Open innovation and ecosystem development approaches
  • University-industry collaboration models and success factors
  • Collaboration strategies with start-ups and technology ventures
  • Pre-competitive collaboration areas and joint R&D platforms
  • Public-private sector collaboration opportunities and policy development

Collaboration Models in Sectoral Ecosystem Development | Strategic Partnerships and Synergies in the Value Chain | Collaboration Opportunities in the Innovation Ecosystem