24/7 Technical Support for Continuous Production and Efficiency
As Tanış A.Ş., with our over 60 years of experience in the milling industry, we not only produce quality equipment but also commit to being with you throughout the lifetime of your equipment. Our after-sales support team provides comprehensive services for the uninterrupted operation of your facilities, maximum efficiency production, and extending equipment life. With our worldwide extensive service network, experienced technicians, original spare parts guarantee, and modern monitoring systems, we increase the reliability of your production processes, minimize downtime, and keep your operating costs at optimum levels. With our professional after-sales support services, we are the guarantee of your investment.
Technical Service and Maintenance Services
Professional Maintenance, Long-Lasting Equipment
We offer periodic maintenance programs and plans, preventive maintenance services, troubleshooting and emergency intervention, on-site technical service capability. We extend the life of your equipment with equipment performance optimization, post-maintenance testing and calibration, long-term maintenance contracts, maintenance reporting and tracking system.
Featured Services:
- Premium Maintenance Packages
- 24-Hour Emergency Service Support
- Preventive Maintenance Programs
Original Parts, Fast Supply
We offer original spare parts guarantee, global logistics network and fast shipping, spare parts inventory management, customer-specific stock holding services. We prevent your production interruptions with fast supply line for critical parts, online spare parts ordering, parts compatibility control, alternative and improved parts solutions.
Featured Services:
- Original Spare Parts Guarantee
- Delivery Within 48 Hours
- Critical Parts Stock Program
Smart Monitoring, Proactive Solutions
We offer real-time equipment monitoring systems, remote fault diagnosis and solution support, early warning and fault prevention systems, performance analysis and reporting services. We provide predictive maintenance technology, data-based optimization recommendations, 24/7 remote technical support, instant tracking capability with mobile application.
Featured Services:
- Smart Monitor Remote Monitoring System
- Predictive Maintenance Analysis
- 24/7 Online Technical Support
Technological Renewal, Increased Performance
We offer technological updates for existing equipment, performance-enhancing modifications, energy efficiency improvements, automation system updates. We keep your facilities current with software and control system renewal, revision with new generation parts, equipment life extension solutions, capacity increase modifications.
Featured Services:
- Equipment Modernization Packages
- Energy Efficiency Upgrade
- Automation System Updates
Knowledge Transfer, Competent Teams
We offer operator training programs, technical personnel certification training, on-site practical training, periodic refresher training. We increase your team’s competency with maintenance personnel technical training, occupational safety and proper usage training, online training platform and resources, technical documentation and training materials.
Featured Services:
- Comprehensive Operator Certification Program
- Practical Maintenance Training
- Online Technical Training Platform
Expert Advice, Improved Processes
We offer process optimization consultancy, efficiency improvement solutions, quality improvement recommendations, energy consumption analysis and optimization services. We increase your efficiency with technical solutions to production problems, yield improvement consultancy, equipment usage optimization, line balancing and process development.
Featured Services:
- Process Efficiency Analysis
- Energy Optimization Consultancy
- Quality Improvement Program
Secured Investment, Peace of Mind
We offer standard warranty scope and conditions, extended warranty packages, parts and labor warranty options, priority service guarantee. We secure your investment with performance guarantee, periodic maintenance under warranty, spare equipment supply during warranty period, warranty renewal and continuation programs.
Featured Services:
- Extended Warranty Packages Up to 5 Years
- Performance Guarantee
- VIP Service Guarantee
Spare Parts and Service Contracts
Planned Maintenance, Predictable Costs
We offer annual maintenance contracts, spare parts stocking agreements, priority service contracts, fixed-price maintenance packages. We optimize your operating costs with flexible service plans, turnkey maintenance solutions, performance-based service agreements, uninterrupted support contracts.
Featured Services:
- Premium Maintenance Contract
- Critical Parts Stock Agreement
- Priority Service Plan
Our After-Sales Support Process
Fast Intervention, Effective Solution
Request Reception: 24/7 open call center and online request system
Priority Assessment: Fast intervention planning according to urgency
Remote Support: Instant remote solution when possible
On-Site Service: Directing the nearest service team when necessary
Spare Parts Logistics: Fast and coordinated parts supply
Solution and Testing: Resolving the problem and testing the system
Documentation: Detailed service reporting and recording
Follow-up: Regular follow-up calls and satisfaction assessment
Differences of Our After-Sales Support Services
Global Service Network: Service teams positioned worldwide for rapid intervention
Experienced Technicians: Certified and continuously trained expert technical personnel
Original Spare Parts: 100% compatible and long-lasting parts for your equipment
Uninterrupted Support: 24/7 accessible technical support team
Advanced Technology: Digital diagnostic tools and remote monitoring systems
Proactive Approach: Detection and intervention system before problems escalate
Flexible Solutions: Service packages customized according to your business needs
Cost Optimization: Reducing unexpected breakdown costs with planned maintenance
Support Closest to You
We provide global service with our central service center and regional service centers. We are always with you with our emergency service line, online technical support channels, service request creation platform, communication lines for spare parts orders, service planning department, and customer support portal.
- Get Detailed Information About Our After-Sales Support Services
- Create Service and Maintenance Requests
- Browse Our Spare Parts Catalog
- Get Maintenance Contract Proposals