As Tanış A.Ş., we place great importance on establishing strong communication bonds with our customers and business partners. With our more than 60 years of experience, we support the innovative solutions we offer in the field of mill technologies through our comprehensive communication channels. We are always accessible with our different departments and expert teams to serve you in the fastest and most effective way. You can find all the information on this page that will enable you to contact the right department for your questions, requests, or suggestions on any subject. As Tanış A.Ş., we commit to responding to all your communication requests within 24 hours.
Headquarters and Factory Address
Address: Başpınar (Organize) OSB Mah. O.S.B 1.Bölge, 83101 Nolu Cad. No: 27 Şehitkamil / Gaziantep
Working Hours: Monday-Friday 08:30 – 17:30
Phone: +90 342 337 2222
Fax: +90 342 337 14 82
E-mail: info@tanismilling.com
Emergency Contact – 24/7 Technical Support & Spare Parts Services
To ensure uninterrupted operations, we provide fast and reliable support through a single number for all your emergencies. We assist with technical failures, spare parts needs, and both domestic and international operations.
Emergency Support Line:
Phone: +90 342 337 2222
When to Call This Number?
Technical Failures and System Downtime:
Any situation requiring urgent intervention: production line stoppages, automation issues, electrical or mechanical failures.Critical Spare Parts Supply:
Urgently needed parts such as motors, sensors, control units, PLCs, inverters, etc., to prevent production stoppage.International Facility Support:
Coordination and assistance for technical or logistics emergencies at your overseas plants.
Why a Single Number?
Easy access: guidance and resolution through a single contact.
24/7 service: continuous support by expert technical teams.
Rapid action: quick response and intervention from fault reporting to resolution.
YouTubeYou can contact our HR department to get information about career opportunities, job applications, internship programs, or talent development topics.
E-mail: career@tanismilling.com
Phone: +90 342 337 2222 (Extension: 4)
Accounting and Finance
You can contact our accounting department for questions regarding invoices, payments, and financial matters.
E-mail: finance@tanismilling.com
Phone: +90 342 337 2222 (Extension: 5)
Social Media and Digital Channels
You can follow our social media accounts to stay informed about Tanış A.Ş.’s latest innovations, product launches, and sectoral developments:
Transportation from City Center
You can use the following alternatives to reach our factory from Gaziantep city center:
Private Vehicle: We are approximately 25 minutes driving distance from the city center. You can follow the E-90 highway and follow the Organized Industrial Zone direction signs.
Public Transportation: Municipal buses number 38 from the city center run regular services to the Organized Industrial Zone. After getting off at OSB Central Stop, it is within walking distance to our factory.
Taxi: You can reach our factory with approximately 30-35 minutes taxi ride from the city center.
It takes approximately 35-40 minutes to reach our factory from Gaziantep Airport. You can find taxi service at the airport exit or use car rental companies.
GPS Coordinates
Latitude: 37.177896
Longitude: 37.369504
Visitor Information
Factory and Showroom Visits
You can visit our factory and showroom by appointment on weekdays between 09:00-16:00. We kindly ask you to plan your visits at least 2 business days in advance.
- Visitors are required to wear safety shoes and visitor vests in the factory area (provided by us to our visitors).
- Prior permission is required for photography and video recording.
- Visitors under 18 are accepted only with parental accompaniment and special permission obtained in advance.
- Food and beverage consumption is prohibited in production areas.
Emergency and Support Contact Information
For all urgent technical support, fault reports, spare part supply, and international emergency assistance requests, you can reach our 24/7 support line:
Phone: +90 342 337 2222
Accessibility Information
Our factory and headquarters are designed to be accessible for visitors with disabilities.
All main entrances are equipped with ramps, elevators, and accessible restrooms.
For special requirements or additional support prior to your visit, please contact us:
Coordination: info@tanismilling.com
Our website is designed to be compatible with screen readers for visually impaired users and has been developed in compliance with WCAG 2.1 international web accessibility standards.
Accessibility Information
Our factory and headquarters building are designed to be accessible for our visitors with disabilities. All main entrances have ramps, elevators, and disabled toilets. Please contact us before your visit for special needs or additional support.
Disability Access Coordination: info@tanismilling.com
Our website is designed to be compatible with screen readers for visually impaired users and developed in compliance with international web accessibility standards (WCAG 2.1).
Frequently Asked Questions
We commit to responding to all email and contact form applications within 24 hours at the latest. For your technical support requests, we try to respond the same day according to priority status. In emergency situations, we recommend using our 24/7 emergency service line.
For your spare parts requests, you can fill out the Spare Parts Request Form or contact our technical service department directly at service@tanismilling.com. Sharing part number, machine model, and serial number information will ensure faster fulfillment of your requests.
In case of a critical breakdown in your production facility or situations requiring urgent intervention, you can reach our technical support team through our 24/7 emergency service line (+90 342 337 1111). This line is reserved exclusively for urgent technical support.
You can send your technical support or service requests for your overseas facilities to international@tanismilling.com or contact our international relations department by phone. We provide global support with our service network in more than 40 countries.