Excellence, Consistency and Continuous Improvement
As Tanış A.Ş., with our experience of more than 60 years in the milling sector, we see quality as the cornerstone of our corporate culture and an integral part of our business model. We commit to meeting the highest quality standards and exceeding customer expectations in every product, service and solution we offer to our customers. Our comprehensive quality management system offers a holistic approach covering our entire value chain from product design to production processes, from supply chain to post-delivery services. With our quality assurance processes structured in line with international standards, our continuous improvement-focused methodology and our employees who have internalized quality awareness, we continue our pioneering role as an organization that sets quality standards in the sector.
As Tanış A.Ş., our quality policy reflects our commitment to providing products and services that exceed our customers’ needs and expectations. The principles that form the basis of our quality approach are:
Customer Focus
Our priority is to correctly analyze customer needs and expectations and offer solutions that add value to them. We continuously measure and improve customer satisfaction.
Continuous Improvement
We continuously review and improve our quality management system, our products and our processes. Our pursuit of excellence never stops, we aim for better every day.
Evidence-Based Decision Making
We make our quality-related decisions in line with objective data and analyses. We adopt a fact-based management approach by effectively using data analysis and measurement systems.
Leadership and Participation
Our management team leads the adoption of quality culture throughout the organization. We encourage the active participation of our employees at all levels in quality processes.
Process Approach
We manage our activities as a system of interrelated processes, increasing efficiency and effectiveness by considering the interactions between processes.
Relationship Management
We achieve our quality goals together by establishing mutually beneficial relationships with suppliers, customers and other stakeholders.
As Tanış A.Ş., we adopt an integrated quality management system compatible with international standards. This system includes systematic and documented quality processes covering all stages of our value chain.
Quality Management System Certifications
ISO 9001 Quality Management System: Management system compliant with international standards to ensure consistency in product and service quality
ISO 22000 Food Safety Management System: Food safety standards in the production of mill equipment that comes into contact with food
HACCP Applications: Ensuring product safety by performing hazard analysis at critical control points
Integrated Management System Approach
We apply a holistic approach in all our processes by integrating quality, environment and occupational health and safety management systems. With this integration, we increase process efficiency, optimize resource use and develop consistent policies.
We implement a proactive risk management strategy in our quality management system. By identifying potential risks in advance, we develop preventive measures and prevent quality problems before they arise.
Superior Quality Products, Innovative Designs
As Tanış A.Ş., our commitment to product quality and design excellence begins from the very first stages of product design. We focus on developing reliable and long-lasting mill equipment that meets customer requirements.
Quality Starting from the Design Phase
In our product development process, we determine quality requirements from the design phase and check that these requirements are met through design validation activities. We identify and solve potential problems at an early stage.
Every material used in our mill equipment is carefully selected according to durability, performance and safety criteria. We demand compliance with the highest quality standards from our raw material suppliers and subject all incoming materials to comprehensive control processes.
Product Tests and Performance Evaluations
Every product we develop undergoes comprehensive evaluations such as functional tests, performance tests, durability tests, safety tests and life tests before being offered to the market.
Meticulous Quality Control at Every Stage
As Tanış A.Ş., we ensure product quality with systematic quality control practices at every stage of our production processes. Our quality assurance systems working with zero defect targets enable us to offer consistent and reliable products.
We continuously monitor critical production parameters with quality control stations positioned at strategic points on our production lines. At these control points, we perform dimensional measurements, material property tests, visual inspections and functional controls.
Statistical Process Control
We apply statistical process control techniques in our production processes, measuring process capability and detecting process deviations at an early stage. We ensure continuous process optimization with data-driven monitoring and analysis.
Error Prevention Applications
We use Poka-Yoke (error prevention) applications to prevent production errors. We integrate systems in our processes that prevent errors from occurring or stop the progression of errors that occur.
As Tanış A.Ş., we integrate our quality approach into all stages of our supply chain, creating an uninterrupted quality assurance system extending from our suppliers to our customers.
Supplier Selection and Evaluation
When selecting our suppliers, we apply a rigorous evaluation process considering criteria such as quality management systems, technical competencies, delivery performance, cost structure, product/service quality and sustainability practices.
Supplier Quality Assurance Programs
We make quality assurance agreements with our strategic suppliers, clearly defining our expectations. We encourage continuous improvement with regular supplier audits and performance evaluations.
Raw Material and Component Quality Controls
All raw materials and components coming from our suppliers are subject to comprehensive incoming quality controls such as dimensional measurements, material composition analyses, mechanical property tests, functional tests and conformity documentation control.
As Tanış A.Ş., we see customer satisfaction as the ultimate goal of our quality policy. We focus on establishing long-term and trust-based customer relationships by offering products and services that exceed customer needs and expectations.
Customer Satisfaction Measurement Systems
We systematically measure and evaluate customer satisfaction through regular surveys, structured interviews, after-sales service evaluations, project success evaluations and complaint/suggestion systems.
Service Quality Standards
We set clear quality standards such as response time, solution time, first-time-right solution rate, service personnel competence and customer communication quality for all services we offer to our customers and regularly measure compliance with these standards.
Customer Complaint Management
We see customer complaints as a valuable opportunity to improve our processes. We take every complaint seriously, analyze the root cause and take necessary measures to prevent recurrence.
Development-Focused Organizational Culture
As Tanış A.Ş., we have made the philosophy of continuous improvement an indispensable part of our corporate DNA. With the belief that every employee is a quality representative, we have created a culture that encourages continuous development at every level of the organization.
PDCA Cycle Approach
We ensure systematic and continuous improvement by applying the Plan-Do-Check-Act (PDCA) cycle in all our processes. This methodology helps us continuously increase the effectiveness and efficiency of our processes.
Kaizen and Continuous Improvement
By adopting the Kaizen philosophy, we encourage a culture of continuous improvement with small steps. We organize regular kaizen activities, enabling our employees to implement their improvement ideas.
Quality Circles and Employee Participation
By creating quality circles, we ensure the active participation of our employees in quality improvement processes. Our employees, whom we train on problem-solving techniques, work as a team to develop process improvement projects.
Training That Strengthens Quality Awareness
As Tanış A.Ş., we implement comprehensive training and competency development programs for quality awareness to be internalized throughout the organization. We offer continuous training opportunities for our employees at all levels to understand and assume quality responsibility.
Employee Quality Awareness Programs
We organize basic quality awareness training for all our employees. With these trainings, we create awareness and competence on our quality policy and principles, quality management system requirements, quality tools and techniques, and problem-solving methodologies.
We provide advanced level quality training such as internal auditor training, quality system documentation, statistical process control, measurement systems analysis, six sigma methodology and lean production techniques for our quality team and relevant technical personnel.
International Recognition, Documented Quality
As Tanış A.Ş., we prove the effectiveness of our quality management system and our ability to meet customer requirements with international standards compliance certificates. Our certificates provide assurance about the quality of the products and services we offer to our customers.
- ISO 9001:2015 Quality Management System
- ISO 22000 Food Safety Management System
- ISO 14001 Environmental Management System
- ISO 45001 Occupational Health and Safety Management System
Product Certificates and Conformity Marks
CE Marking: Mark indicating that our products comply with European Union safety, health and environmental protection standards
HACCP Certificate: Certificate documenting that our mill equipment is designed to minimize food safety risks
The continuous compliance of our quality management system and our products with relevant standards is verified through regular audits conducted by certification bodies.
As Tanış A.Ş., we continuously update and prepare our quality management approach for the future by closely following technological developments in the milling sector and global quality trends. Our quality vision brings the integration of digital transformation and sustainability to the forefront.
Digital Transformation and Quality 4.0
We develop a smarter, faster and more proactive quality approach by integrating Industry 4.0 technologies into our quality management system. In this context, we include real-time quality monitoring systems, sensor technologies, big data analytics and artificial intelligence applications in our quality processes.
By integrating our quality and sustainability strategies, we fulfill our environmental and social responsibility while also improving our product and service quality. Energy efficiency, waste management, life cycle assessment and social impact analyses are becoming fundamental elements of our quality management system.
In line with our quality vision, we aim to maintain our quality leadership in the milling sector by developing customer experience-focused quality approaches, digital traceability, innovative quality methodologies and talent management strategies.
Tanış A.Ş. has adopted the following principles as its duty to maintain high value production and strengthen its corporate structure:
- Expanding corporate accumulation and capabilities and transferring them to the future
- Producing permanent solutions by using its strength and production capacity in the most qualified way
- Continuing to grow at a stable and sustainable pace
- Being a reliable organization that adds value to its customers
- Being an exemplary organization that does not compromise on quality and values
- Adding value to the sector and contributing to the development of the sector by creating a competitive environment
- Developing technologies that can add value to human life
- Contributing to national and regional prosperity
Tanış A.Ş. has adopted the following principles as targets in line with its corporate structure and future strategies:
- Being a pioneer in the sector – Combining corporate production capabilities with a systematic strategy
- Keeping production technology and innovation at the forefront – Making corporate investment in R&D
- Preserving and developing the value given by employees as required by corporate culture
- Maintaining the pioneering feature by creating differences in the sector
- Continuously producing innovation and added value with entrepreneurial spirit
- Investing in human development and sustaining the corporate structure on strong rationales
- Achieving universal scale standard and service quality, always winning customer satisfaction
- Developing and maintaining the country’s representation capability in the sector
Respect and Love
We value that our corporate structure is a big family, and each of our employees supports each other with a strong bond within the framework of love, respect and tolerance.
Courage and Sincerity
We protect our human conditions at the maximum level and share our ideas freely with mutual respect, sincerity and courage.
Reputation
Our strongest social capital is our reputation; this value is above everything for us.
Continuous Development
We are always open to continuous development with our curiosity, openness to new ideas, positive approach and search for difference.
Human Focus
Our human resources, which are our most valuable capital, are also the main factor that strengthens our corporate structure.
Environmentalism
We work with a responsible understanding and sensitivity that does not consume while producing, knowing the importance of soil, water and air for human life and the future of the world.
Customer Satisfaction
Customer satisfaction, which is one of the ultimate goals of all our work, is also our source of motivation and strength.