We Are With You 24/7
As Tanış A.Ş., with our more than 60 years of experience in the milling industry, we not only provide our customers with high-quality equipment and technology, but also offer a comprehensive technical support and after-sales service network that will be with you throughout the life of your facilities. With our expert service network spread across the world and our local technical teams, we provide professional support in troubleshooting, maintenance, spare parts supply, software updates, modernization and performance optimization. With our technical support line that you can reach at any time of the day, our online help platform, and our remote diagnosis and intervention systems, we guarantee the continuity and efficiency of your production processes. With maintenance programs adapted to your business’s special requirements, on-site training services and our proactive service approach, we help you keep your mill’s performance constantly at the highest level. Our technical support and after-sales services philosophy emphasizes that the relationship we establish with our customers is not limited to the sales process, but is the beginning of a reliable business partnership that will last for many years. We are proud to make a difference in the sector with our technical support services as much as the quality of our equipment.
Our Comprehensive Technical Support Services
- Technical support services scope and general structure
- After-sales support philosophy and customer-oriented approach
- Categorized list of technical services offered
- Troubleshooting, maintenance, modernization and training services
- Technical support packages and service agreements
- Global and local technical support organization
- Technical support centers and laboratories
- Technical documentation and resource center
“Continuous Support Throughout the Life of Your Equipment”
“Technical Services That Guarantee Production Continuity”
“Local Technical Support at Global Standards”
Widespread Service Organization Worldwide
- Global service network structure and geographical coverage
- Regional technical support centers and local service points
- Expert service teams and competency areas
- Mobile service units and field technical support
- Local language support and cultural adaptation advantages
- Local spare parts warehouses and fast supply opportunity
- Distributor and business partner service network integration
- Global standard local technical solution capability
“Technical Service and Support Network on 5 Continents”
“Service at Global Standards with Local Experts”
“Our Nearest Technical Support Point is Always Ready for You”
Fast Intervention, Uninterrupted Production
- 24/7 emergency service and breakdown intervention system
- Breakdown diagnosis and fast solution protocols
- Critical spare parts stock and emergency supply program
- Remote diagnosis and online troubleshooting support
- Emergency intervention times and SLA commitments
- Breakdown repair processes and verification protocols
- Intervention strategies that minimize operational loss
- Root cause analysis that prevents breakdown recurrence
“Our 24/7 Emergency Service Line is Always With You”
“Remote Diagnosis in 2 Hours, On-Site Intervention in 24 Hours”
“Fast Solutions That Minimize Production Interruptions”
Proactive Maintenance, Maximum Performance
- Preventive maintenance programs and planned maintenance strategies
- Periodic maintenance protocols that extend equipment life
- Predictive maintenance applications and early breakdown detection
- Maintenance calendar planning and optimization methodology
- Maintenance documentation and reporting systems
- Maintenance agreements and customized maintenance packages
- Performance monitoring and optimization maintenance
- Seasonal maintenance campaigns and opportunities
“Prevent Unplanned Downtime with Planned Maintenance”
“Maintenance Programs That Extend Equipment Life by 40%”
“Performance-Focused Proactive Maintenance Approach”
Original Spare Parts and Fast Supply
- Original spare parts guarantee and quality standards
- Global spare parts logistics network and local warehouses
- Online spare parts catalog and ordering system
- Fast delivery options and emergency parts supply
- Critical parts stock management and inventory optimization support
- Spare parts compatibility guarantee and technical verification
- Parts life cycle management and alternative solutions
- Spare parts support for old model equipment
“Original Spare Parts Guarantee and Global Logistics Network”
“Emergency Parts Delivery Within 24 Hours”
“Easy Access with Online Catalog and Ordering System”
Proactive Technical Support with Digital Technologies
- Remote monitoring and breakdown diagnosis systems
- Online technical support platform and expert assistance
- On-site guidance and solution support via video conference
- IoT sensors and predictive maintenance technologies
- Remote software update and system optimization
- Mobile technical support applications and digital tools
- Real-time performance monitoring and reporting
- Augmented reality supported maintenance and troubleshooting
“Detect Breakdowns Before They Happen with Remote Monitoring”
“We Are With You at All Times with Digital Technologies”
“Instant Solutions with Online Technical Support Platform”
Innovations That Add Value to Your Existing System
- Modernization services for existing equipment and facilities
- Performance-enhancing technology upgrades
- Energy efficiency and resource optimization solutions
- Capacity increase and bottleneck elimination services
- Automation and control system updates
- Equipment life cycle management and extension programs
- Phased modernization planning and roadmaps
- Modernization investment return analysis and reporting
“Solutions That Boost the Performance of Your Existing Facilities”
“Maximum Performance Increase with Minimum Investment”
“Gain Competitive Advantage with Technological Innovations”
Technical Training and Operator Development
Expertise Transfer and Capacity Development
- Operator and technical personnel training programs
- On-site and headquarters training options
- Online training platform and remote training opportunities
- Maintenance team and technician certification programs
- Practical applied technical training methodology
- Simulation and virtual reality supported training tools
- Customized training content and modules
- Continuous professional development and competency development programs
“Comprehensive Technical Training That Develops Your Team”
“Practical and Theoretical Knowledge Transfer with Expert Trainers”
“On-the-Job Training Programs That Increase Efficiency”
Technical Documentation and Resource Center
Easy Access to Information and Expertise
- Technical manuals and operating documentation
- Troubleshooting guides and quick reference resources
- Video training and step-by-step maintenance instructions
- Technical bulletins and best practice recommendations
- Online technical library and knowledge base
- Parts catalogs and schematic drawings
- Technical Q&A platform and information sharing forum
- Mobile accessible technical document archive
“24/7 Access to Comprehensive Technical Document Archive”
“Technical Resources and Guides Special to Every Need”
“Rich Content Online Technical Library”
Service Packages Special to Your Needs
- Service packages customizable according to customer needs
- Service Level Agreements (SLA) and committed services
- Priority technical support and privileged customer programs
- Budget-friendly maintenance plans and cost optimization
- Predictable maintenance costs and financial planning advantage
- Service agreement options and scopes
- Annual maintenance contracts and long-term cooperation advantages
- Periodic performance reports within the scope of service agreement
“Service Agreements Special to Your Facilities’ Needs”
“Priority Technical Support and Guaranteed Intervention Times”
“Predictable Costs with Planned Maintenance Agreements”
How to Get Technical Support?
- Technical support request channels and communication methods
- 24/7 support line and emergency call procedures
- Online support request creation and tracking system
- Service request prioritization and evaluation mechanism
- Technical support process flow chart and stages
- Request confirmation and service planning protocol
- On-site service organization and logistics coordination
- Service report and customer approval processes
Frequently Encountered Problems and Solutions
- Frequently asked technical questions and answers
- Common troubleshooting guides and tips
- Solutions categorized by equipment types
- Self-diagnosis and troubleshooting instructions
- First aid and emergency measures
- User-level maintenance and control points
- Practical suggestions for performance optimization
- Help center search and filtering features
As Tanış A.Ş., we make a difference in the sector in after-sales services and technical support. Our technical support structure, developed with our more than 60 years of experience, is designed to maximize the performance and life of your equipment.
The most important advantages of our technical support services:
- Local support at global standards with our widespread service network on 5 continents
- 24/7 accessible emergency technical support line
- Fast intervention capability of our expert service teams
- Prevention of unplanned downtime with proactive maintenance approach
- Original spare parts guarantee and fast supply opportunity
- Remote monitoring and predictive maintenance with digital technologies
- Development of customer personnel through comprehensive training programs
- Customer-specific service agreements and flexibility
All these services are offered to guarantee our customers’ production continuity and ensure they get maximum efficiency from their equipment investments.