24/7 Emergency Repair Support for Mills

Unexpected breakdowns in mill operations can lead to serious disruptions in production processes and significant financial losses. Every hour of downtime means tons of production loss and important customer commitments being jeopardized. In these critical moments, rapid and effective intervention is vital for your facility to return to normal operations.

As Tanış A.Ş., with over 60 years of experience in the mill sector, we are ready to be by your side 24/7 in emergency situations. With our expert technical teams, advanced fault diagnosis equipment, and comprehensive spare parts inventory, we mobilize all our resources to get your mill back into operation in the shortest possible time.

Regardless of your mill’s type, brand, or capacity, we offer comprehensive service you can rely on in emergency situations:

24/7 Uninterrupted Response Guarantee: We respond to your emergency calls 365 days a year, every hour of the day

Wide Range of Breakdowns: All emergency situations including mechanical, electrical, automation, and pneumatic system failures

Strategically Positioned Mobile Teams: Service teams positioned for rapid access to all regions of Turkey

4-Hour Response Time Commitment: Guarantee to be on-site within 4 hours for contracted customers

Fully Equipped Mobile Service Vehicles: Equipment and spare parts inventory capable of solving most emergency situations on-site

We offer priority response, discounted emergency service fees, and annual free emergency call rights to our maintenance contract customers.

Time is critical in emergency situations. Our process from your call to resolution is designed for speed and efficiency:

Emergency Call Reception (0-15 minutes):

• Collection of emergency details by our expert technicians
• Determination of the most suitable team according to the type of breakdown
• Initial guidance for remote preliminary diagnosis

Mobilization and Preparation (15-60 minutes):

• Activation of the nearest service team
• Preparation of necessary spare parts for the probable breakdown
• Remote preliminary diagnosis while en route

Site Arrival and Diagnosis (1-4 hours):

• Detailed examination and definitive diagnosis at the breakdown location
• Customer briefing on situation report and estimated solution time
• Initiation of logistic planning for additional parts or equipment if needed

Rapid Repair and Testing (1-8 hours):

• Performing necessary intervention to eliminate the breakdown
• Post-repair testing and performance control
• Commissioning and making ready for production

Documentation and Follow-up (within 24 hours):

• Detailed breakdown report and documentation of performed procedures
• Preventive maintenance recommendations to prevent recurrence
• Planning for follow-up control

Fast and accurate breakdown diagnosis is the foundation of effective emergency intervention. Our service teams are equipped with the latest diagnostic equipment:

Thermal Imaging Cameras: Instantly detect overheated bearings, electrical connections, and other critical points

Vibration Analysis Devices: Early detection of bearing damage, balance disorders, and mechanical failures

Electrical and Automation Test Equipment: Precise diagnosis of faults in control systems, motors, and drives

Ultrasonic Leak Detectors: Rapidly identify compressed air leaks and vacuum problems

Laser Alignment Systems: Measure belt-pulley and coupling misalignments with millimetric precision

Remote Connection Systems: Ability to remotely intervene in automation and software failures

Thanks to these advanced equipment, our breakdown diagnosis time has been reduced by 70%, and our first-intervention solution rate has increased to 85%.