FAQ - Tanış A.Ş.

Mill and Grain Processing Systems Technical Support FAQ

On this page, you can find comprehensive information about the most frequently encountered technical problems, maintenance requirements, and service operations related to your mill and grain processing systems. Questions and answers categorized by expertise area will help you ensure your equipment operates continuously and efficiently.

You can quickly access the information you need from the categories below or use the search box at the top of the page to query a specific topic.

Our content is regularly updated by our technical team and new Q&As are added.

General Technical Support and Service Questions

Technical Service Request Process and Access

How is a technical service request created? You can call our technical support line at +90 342 337 2222 or send an email to teknik.servis@tanismilling.com. When filling out the form, it is important to specify the equipment model, serial number, and detailed description of the problem for quick intervention.

How to get the fastest service support in emergencies? For urgent breakdowns that stop production, calling our 24/7 emergency service line at +90 342 337 2222 and stating it is an “Emergency” will ensure the fastest intervention. In emergencies, the nearest technician to your region is directed and on-site intervention is usually provided within 4-24 hours.

How does the process work after creating a service request? After your service request is received, you are sent a tracking number and automatic confirmation email. Our technical team evaluates the request and processes it according to priority order. Within 24 hours, a service coordinator contacts you to schedule an appointment for the service visit. Before the appointment, necessary spare parts and equipment preparation is made to increase service efficiency.

Is technical support available on weekends and holidays? Yes, our 24/7 technical support line serves for emergencies. We operate with a “Duty Service Team” system on weekends and official holidays. We would like to note that a 50% holiday overtime difference is applied to standard service fees on these days.

Warranty and Service Coverage

What is the standard warranty period and what does it cover? The standard warranty period for our equipment is 24 months from the commissioning date. All failures caused by material and workmanship defects are resolved free of charge under warranty, necessary part replacements are made, and no labor fee is charged.

What situations are not covered by warranty? User error, unauthorized intervention, natural disasters, damages from electrical network, lack of maintenance, normal wear and tear, consumables (belts, sieve cloths, filters, etc.) are outside warranty coverage. Additionally, failure to perform required periodic maintenance for warranty may also invalidate warranty conditions.

Service Pricing and Payment

How are service fees determined? Service fees are calculated based on labor time spent, travel costs, and spare parts used. A fixed call fee for service visits and hourly labor fee are applied. Pricing is estimated before the service visit and the final amount is finalized after service completion.

Are there price advantages for service agreement customers? Yes, we apply 20% discount on labor fees and 10% discount on spare parts prices for our customers with service agreements. Additionally, priority service support, free phone support, and annual planned maintenance services are also provided within the agreement scope.

Equipment Maintenance and Periodic Service Questions

Preventive Maintenance and Planned Service

What are the recommended maintenance intervals? While varying according to equipment type and usage intensity, the following maintenance intervals are generally recommended:

Daily checks: Visual inspections by operators
Weekly maintenance: Cleaning and simple checks
Monthly maintenance: Lubrication, belt inspection, basic adjustments
3-monthly maintenance: Comprehensive lubrication, part inspection, performance testing
Annual comprehensive maintenance: Detailed inspection of entire system, critical part replacements

What operations are performed under periodic maintenance? Operations generally performed under periodic maintenance include: Inspection and lubrication of lubrication points, belt and chain tension checks, tightness control of critical connection elements, electrical connection checks, sensor and switch inspection, filter cleaning or replacement, evaluation of worn parts condition, general performance testing and calibration checks.

Self-Maintenance and Daily Checks

What daily checks can be performed by operators? Daily checks that can be performed by operators include:

General visual inspection and unusual sound/vibration check
Checking that equipment surroundings are clean and unobstructed
Checking indicator and control panel values
Verifying emergency stop buttons are in working condition
Checking oil levels
Filter inspections and surface cleaning operations
Visual inspection of belt and chain tensions
Blockage control in product flow channels

Spare Parts and Consumables

Which spare parts should be kept in stock? Critical spare parts recommended to be kept in stock for uninterrupted operation of your facility include:

Belts and chains (in most frequently used sizes)
Sieve cloths and frame gaskets
Critical sensors and switches
Scraper blades and wearing contact parts
Filters and filter elements
Commonly used bearings and seals
Spare fuses for control panel
Frequently changed gaskets, O-rings and sealing elements

How to order spare parts? You can call our spare parts line at +90 342 337 2222 or send an email to yedekparca@tanismilling.com. When ordering, specifying the equipment model, serial number, and part code if possible will ensure the correct part is supplied.

Troubleshooting and Technical Problems

General Fault Diagnosis and Solutions

Equipment won’t start, what should be the first checks? When equipment won’t start, you can perform these checks:

Check electrical supply (fuses, switches, UPS)
Ensure emergency stop buttons are not pressed
Check if there are active alarms on the control panel
Verify safety switches are in correct position
Visually check for mechanical obstruction or jamming
Check if motor protection elements have tripped

If the problem persists after these checks, you can call our technical support line for assistance.

What could be the causes of unusual sounds and vibrations? Main causes of unusual sounds and vibrations could be:

Bearing damage or wear
Insufficient lubrication or wrong oil usage
Improper belt or chain tension
Loose connection elements
Unbalanced rotating elements
Motor or gearbox problems
Foreign matter jamming
Misalignment

Roll Systems Troubleshooting

What are roll pressure problems and solutions? Common causes and solutions for roll pressure problems:

Insufficient pressure: Check pressure settings and increase if necessary
Unbalanced pressure: Check parallel adjustments and correct
Pressure loss: Check spring condition, replace worn or broken springs
Setting won’t hold: Check locking mechanisms, tighten loose parts
Excessive pressure: Calibrate pressure indicators, reduce excessive pressure

How to check roll surface wear? To check roll surface wear: Safely stop equipment, open protective covers, clean roll surface and visually inspect. Check entire surface for even wear, pay attention to cracks or local wear areas. Use calipers to measure wear amount and compare roll diameter with original value. Roll replacement should be planned when wear exceeds 10%.

Sieve and Classification Systems Troubleshooting

What are the causes of efficiency decrease in sieves? Common causes of sieve efficiency decrease include:

Clogging or wear in sieve cloths
Damage to sieve frame gaskets and seals
Problems in shaker mechanism (bearings, springs, unbalanced weights)
Excessive or insufficient product feeding
Increase or change in product moisture
Insufficient tension of sieve cloths
Change in sieve inclination
Power loss in vibration motor

Pneumatic Transport and Aspiration Problems

What are the causes and solutions for insufficient airflow? Common causes and solutions for insufficient airflow:

Filter clogging: Clean or replace filters
Fan performance decrease: Clean fan blades, check belt tension
Air duct blockage: Clean ducts, empty accumulated material
Air leaks: Check connection points and gaskets, ensure sealing
Valves and dampers in wrong position: Check valve positions and correct
Increased system resistance: Check duct system, determine if there are unnecessary elbows and restrictions

Technical Training and Documentation

Operator Training and Technical Information

How is operator training provided for new equipment? Operator training for new equipment is provided as part of the installation and commissioning process within the standard package. Training is conducted face-to-face at your facilities and covers: Safe use of equipment, control panel usage, routine checks, operator-level maintenance operations, simple troubleshooting and first response steps.

Technical Documentation and Manuals

How to obtain user manuals and technical documents? You can obtain user manuals and technical documents by:

Sending an email to info@tanismilling.com with equipment serial number
Calling our technical support line at +90 342 337 2222
Logging into the customer portal and accessing our digital library

Remote Support and Digital Service Capabilities

Online Technical Support Options

How to receive remote diagnosis and troubleshooting services? Our technical team can connect to your system through a secure remote connection tool and perform diagnosis by accessing your PLC, SCADA or control systems. This service requires your system to have an internet connection.