Unexpected technical problems in mill facilities can lead to production stoppages, quality problems, and significant economic losses. Waiting for the technical team to reach the site in every failure situation means the loss of valuable production hours. Modern technology offers effective solutions to overcome these challenges.
As Tanış A.Ş., we provide 24/7 professional remote technical support services for rapid intervention to problems arising in your mill systems. With our advanced technology infrastructure and expert engineer staff, we access your facilities worldwide virtually, providing fault diagnosis, troubleshooting, and optimization support.
Our remote technical support services instantly solve many problems that do not require physical intervention, minimizing downtime, increasing operational efficiency, and significantly reducing maintenance costs.
Tanış A.Ş.’s remote technical support services offer comprehensive solutions for technical problems you may encounter at every stage of your mill systems:
24/7 Call Center and Emergency Line: Our experienced technical experts are ready to respond to your support requests at all hours of the day.
Live Technical Support via Video Conferencing: With high-resolution image transmission, our experts can visually examine problems as if they were next to you and offer solution recommendations.
Online Fault Diagnosis and Solution Support: Our experts analyze symptoms, make accurate and fast fault diagnosis, and provide step-by-step solution guidance.
System Control via Remote Connection: Through secure connection protocols, we can access your automation systems and perform parameter adjustments, software updates, and troubleshooting operations.
Spare Parts Identification and Order Support: We provide support for accurate diagnosis of faulty parts and rapid supply of appropriate spare parts.
Software and Automation Systems Support: We offer remote intervention and support for software problems, updates, and optimization related to PLC, SCADA, and control systems.
Operator Guidance: We provide live guidance to your technical team, enabling you to solve complex problems with your own personnel.
Video Conferencing and Visual Support Systems
Modern imaging technologies greatly increase the effectiveness of remote technical support:
HD Video Conferencing Infrastructure: We use conferencing systems that offer detailed examination capabilities with clear image and sound quality.
Smart Glasses Technology: Through smart glasses worn by your technicians, our experts can see what they see in real-time and intervene.
Mobile Application Support: We have developed user-friendly applications that enable you to establish quick connections via smartphones or tablets.
Image Recording and Archiving: Technical support sessions are recorded, creating a knowledge bank that will serve as a reference for similar problems.
Visual Marking Tools: Our experts can draw or mark on the screen image to show exactly where intervention is needed.
Advanced connection technologies provide secure remote access to your systems:
Secure Access Protocols: We provide secure access to your systems with industrial-standard encryption and security measures.
PLC and Automation Systems Access: Ability to remotely connect to PLC and control systems of different brands and models.
SCADA and HMI Systems Control: Ability to access visualization and control systems to make parameter settings and optimization.
Data Analysis and Diagnosis: Real-time analysis of system data, interpretation of error codes, and accurate diagnosis.
Software Updates: Remote application of software updates that improve system functionality or security.
Grinding and Process Systems
- Roll and grinding units
- Screening and classification systems
- Cleaning and tempering equipment
- Packaging and shipping systems
- Raw material processing and preparation units
- Mixing and homogenization systems
- PLC and control units
- SCADA and production management systems
- Dosing and weighing systems
- Sensors and measurement equipment
- HMI and user interfaces
- Recipe management and reporting systems
Auxiliary Systems and Equipment
- Pneumatic conveying systems
- Aspiration and filtration units
- Compressor and compressed air systems
- Electrical and energy distribution systems
- Silos and storage units
- Humidity and temperature control systems
Our Remote Technical Support Packages
Emergency Support Package
For businesses with basic level remote technical support needs:
- 24/7 call center access
- 10 emergency support calls per year
- Live support via video conferencing
- Remote connection and diagnosis
- Basic documentation access
- 30-minute response guarantee
Our Remote Technical Support Team
Our remote technical support services are provided by a staff of expert engineers and technicians:
- 25+ expert mill engineers
- 40+ certified automation and control system specialists
- 15+ software and data analysis experts
- International team providing support in 12 different languages
- Average 12+ years of industry experience
- Continuous training and certification programs
- Specialists with mill operation experience
All our team members have not only technical expertise but also effective communication skills and problem-solving abilities. Our team offers fast and effective solutions by explaining even the most complex problems in an understandable language.
Frequently Asked Questions
You can request immediate support by calling our 24/7 call center, using the live support button on our website, or through our mobile application.
We commit to respond within 15 minutes for our premium customers and within 30 minutes for our standard support packages. In practical application, most emergency calls are answered within 10 minutes.
We provide technical support in Turkish, English, German, French, Spanish, Arabic, Russian, Chinese, Persian, Urdu, Portuguese, and Italian.
Yes, but these software are simple, easy to use, and free. They are provided by us as mobile applications or computer software according to your needs, and we also help with installation.
For problems that cannot be solved remotely, we direct our service technicians to your facilities as soon as possible. Thanks to remote support, when our technicians reach the site, they have comprehensive knowledge about the problem and bring the necessary spare parts with them to shorten the solution time.
Start Getting Support Immediately
Contact us immediately to benefit from professional remote technical support advantages for your mill system and increase your production efficiency.