The uninterrupted operation of mill systems is vital for production continuity and operational profitability. Unexpected failures, production stoppages, and technical problems can lead not only to financial losses but also to decreased customer satisfaction and market loss. Therefore, access to fast, effective, and reliable technical support is a strategic priority for mill operators.
As Tanış A.Ş., with our over 60 years of industry experience and customer-focused service approach, we have established an extensive service network throughout Turkey and worldwide. With our central service hub, regional service centers, international partner network, and mobile service teams, we provide comprehensive technical support for your mill systems. Our goal is to ensure your equipment operates at optimum performance and to intervene in minimum time during failure situations to prevent production losses.
For unexpected failure situations, we offer comprehensive services for fast and effective intervention:
- Accurate and fast fault detection with advanced diagnostic equipment
- Prioritized response times according to customer segment
- On-site intervention guarantee within 12 hours for critical failures
- High rate of first-visit solutions
- Fault database and solution library with over 1000 parts
- Performance verification tests after each repair
Our fault intervention process not only solves the current problem but also provides root cause analysis to prevent similar failures from recurring.
To increase the efficiency of your existing equipment and benefit from technological developments, we offer modernization services:
- Detailed performance analysis of existing systems
- Capacity increase and bottleneck elimination solutions
- Energy efficiency projects with significant savings potential
- New technology integration and automation upgrades
- Partial or complete system modernization
- Performance guarantee after improvement
Our modernization projects enable you to obtain maximum value from your existing equipment without investing in a new system. Each project is supported by return on investment (ROI) analysis.
For optimum use and maintenance of your equipment, we offer comprehensive training and consulting services:
- Basic and advanced level operator training
- Technical training for maintenance personnel
- Production optimization consulting
- Process improvement and quality enhancement programs
- New technology adaptation training
- Customized training programs specific to the facility
Our training programs include both theoretical and practical modules and offer hands-on training opportunities in real working environments. All participants receive certificates and continuous support is provided.
Tanış A.Ş.’s extensive service network offers significant advantages to our customers:
Fast Access and Minimum Downtime: Thanks to our wide geographical coverage, we minimize production losses with rapid intervention in emergencies.
Original Parts Guarantee: Original Tanış parts are used in all service operations, which preserves your equipment’s performance and reliability.
24/7 Technical Support: Our call center and remote support team are ready for technical consulting and problem solving at all hours of the day.
Transparent Service Process: With our digital service tracking system, you can monitor the status of your service request, operations performed, and costs in real-time.
Expert Technicians: All our service personnel are continuously developed and kept current through regular training and certification programs.
Flexible Service Packages: We offer various service and maintenance packages suitable for different operational needs and budgets.
Proactive Maintenance Approach: With a proactive rather than reactive maintenance strategy, we detect and solve problems before they turn into major failures.
Türkiye Servis Merkezlerimiz
Merkez Servis (Gaziantep)
Adres: Organize Sanayi Bölgesi, 83120 Nolu Cadde, No:15, Şehitkamil/Gaziantep
Tel: +90 342 337 9000
E-posta: info@tanismilling.com
7/24 Teknik Destek MerkeziTeknik Destek E-posta: info@tanismilling.com
7/24 teknik destek merkezimiz, 12 farklı dilde hizmet vermekte olup, tüm servis taleplerini maksimum 4 saat içinde değerlendirip, müdahale sürecini başlatır. Acil durumlarda, mobil uygulamamız üzerinden görüntülü teknik destek de sağlanmaktadır.
Service Request and Response Process
We have standardized processes for your service request to be met quickly and effectively:
- Service Request Creation: You can create requests via phone, email, website, or mobile application.
- Prioritization: The request is classified according to urgency (Critical, High, Medium, Low).
- Technician Assignment: The technician with the most appropriate technical expertise is assigned.
- Scheduling and Information: Service visit is planned and your approval is obtained.
- Service Preparation: Technician prepares with necessary equipment and spare parts.
- Service Implementation: On-site service is provided.
- Report and Documentation: Detailed service report is prepared and presented for your approval.
- Follow-up: Post-service satisfaction control and follow-up are conducted.
To guarantee our service quality, we have a quality management system determined by international standards and our own internal procedures:
- ISO 9001:2015 Quality Management System certification
- ISO 10002 Customer Satisfaction Management System
- 6-month workmanship warranty for our service operations
- 12-month warranty for replaced parts
- 100% customer satisfaction target and money-back guarantee
- Continuous technician training and certification programs
- Periodic quality audits and improvement processes
Our Service Solutions
Periodic Maintenance and Preventive Maintenance
For the continuous and efficient operation of your facility, we offer regular periodic maintenance services:
- Maintenance programs customized according to equipment type and usage intensity
- Wear and tear control of critical parts
- Lubrication, cleaning, and adjustment operations
- Advanced diagnostic tests for early fault detection
- Detailed maintenance reports and next maintenance recommendations
- System calibrations for optimum performance
Our preventive maintenance programs prevent unexpected failures and downtime, optimize your maintenance costs, and extend equipment life. Through our planned maintenance approach, customers report significant reductions in downtime periods.
Corporate and Special Service Solutions
Our customized corporate solutions for large enterprises and multi-facility operations:
- Facility-specific maintenance and service plans
- On-site technician option
- Performance-based service agreements
- Integrated maintenance management systems
- Special training and consulting programs
- Global support and coordination
Standard Service Package
Our standard package offering economical solutions for your basic service needs:
- 2 planned maintenance visits per year
- Technical support during normal business hours
- Fault intervention within 48 hours
- 10% discount on parts and labor costs
- Basic equipment inspection and performance reports
- Online service portal access
Our premium package offering comprehensive solutions for maximum uptime and performance:
- 4 planned maintenance visits per year
- 24/7 priority technical support
- 24-hour fault intervention guarantee
- 20% discount on parts and labor costs
- Free replacement of certain consumables
- Detailed performance analysis and optimization recommendations
- 1 operator training per year
- Digital monitoring and reporting system
Corporate and Special Service Solutions
Our customized corporate solutions for large enterprises and multi-facility operations:
- Facility-specific maintenance and service plans
- On-site technician option
- Performance-based service agreements
- Integrated maintenance management systems
- Special training and consulting programs
- Global support and coordination
Sık Sorulan Sorular
You can create your service request by calling our 24/7 call center, filling out the service request form on our website, through our mobile application, or by sending an email to our service department.
For critical failures, we commit to intervene within 4-8 hours during business hours and 8-12 hours outside business hours. These times may vary depending on location and your service package.
We have fixed price tariffs for our standard service services. Our maintenance contract customers benefit from discounted rates according to package scope. For special projects and modernization services, detailed price quotations are offered after assessment.
Our international service network serves in 45 countries. Support is provided through our nearest service center or authorized partner. Our global service coordinators evaluate your request within 24 hours and plan for the fastest solution.