Standard Warranty Coverage for New Equipment
All new mill equipment purchased from Tanış A.Ş. is covered under standard warranty for 24 months from the date of purchase. This warranty provides complete protection against material and workmanship defects and includes the following:
- Complete protection against material and manufacturing defects for all structural and mechanical components
- On-site repair support including labor and service
- Original spare parts supply and replacement guarantee
- Software support and update guarantee for PLC, HMI, and other automation components
- Performance guarantee for equipment to perform according to technical specifications
The standard warranty is valid when the equipment is used under normal operating conditions and in accordance with manufacturer instructions. The warranty period begins after equipment installation and commissioning and continues uninterrupted for 24 months.
Standard Extended Warranty Packages
For customers who want assurance beyond the standard warranty period, we offer extended warranty packages. These packages begin after the standard warranty expires and continue with the same coverage:
- +12 months extended warranty package
- +24 months extended warranty package
- +36 months extended warranty package
Extended warranty packages can be purchased for a certain percentage of the equipment’s initial purchase value and provide continuation of standard warranty conditions. Extended warranty must be purchased after original equipment purchase or at least 3 months before the standard warranty period expires.
Premium Warranty and Maintenance Packages
Our premium warranty packages expand the scope of standard and extended warranties, offering proactive maintenance and priority service advantages:
- Standard warranty coverage + annual planned preventive maintenance visits
- Priority service and intervention guarantee within 24 hours
- Special stock for critical spare parts and 48-hour supply guarantee
- Performance evaluation and optimization twice a year
- 24/7 technical support hotline
- Operator training and technical consulting sessions
Premium warranty packages are the ideal solution for businesses targeting uninterrupted production and maximum equipment life. These packages make maintenance costs predictable while optimizing equipment performance and reliability.
Flexible Assurance Programs and Custom Solutions
Every business has different needs and operating conditions. Therefore, we offer flexible assurance programs designed according to our customers’ specific needs:
- Warranty packages configured according to usage intensity
- Corporate programs for multiple facilities and equipment fleets
- Risk analysis-based warranty and assurance solutions
- Special warranty models for seasonal businesses
- Cross-border warranty services for international operations
Our flexible assurance programs are customized according to your business’s specific needs and operational characteristics, so you get exactly the protection you need.
Fault Detection and Repair Services
Under warranty coverage, we provide comprehensive diagnosis and repair services for faults and problems in your equipment:
- On-site diagnosis and fault detection
- Professional repair by qualified technicians
- Root cause analysis of the problem
- Testing and verification after repair
- Detailed service report and documentation
- Recommendations to prevent similar faults
In case of breakdown, our service teams intervene within the specified time and work to solve the problem as quickly as possible. All repair operations are performed in accordance with manufacturer standards and procedures.
Parts Replacement and Supply Guarantee
Under warranty coverage, we provide original spare parts guarantee for replacement of faulty or defective parts:
- Replacement with original manufacturer parts
- Fast parts supply and logistics support
- Stock guarantee for critical parts
- Equipment replacement in cases that cannot be repaired
- Compatible alternatives for outdated parts
- Performance verification after parts replacement
Our spare parts supply is fast and reliable thanks to our global supply chain and strategic parts stocks. All replaced parts are supplied at original equipment quality and in accordance with manufacturer specifications.
Software and Technology Support
We provide comprehensive support for software and automation systems, which are critical components of modern mill systems:
- PLC and HMI programming support
- Corrections for software errors and problems
- System updates and security patches
- Remote diagnosis and intervention
- Data backup and recovery support
- System optimization and performance improvements
Our software support ensures the smooth operation of your equipment’s control systems and helps them stay compatible with technological developments.
Warranty Claim Process
Steps to follow to make a warranty claim:
- Call our warranty service line or create a request through the online portal
- Specify equipment model, serial number, and purchase date
- Provide a detailed description of the problem encountered
- Share error codes and observations if available
- Our service department will evaluate the request and inform you
- Service visits will be scheduled for approved requests
In emergency situations, you can use our emergency service line for priority intervention. All warranty claims are evaluated and processed quickly and efficiently.
Warranty Intervention and Resolution Times
Intervention and resolution times under warranty coverage vary according to the urgency of the problem and package type:
- Standard warranty: Intervention within 48 hours, solution target within 5 business days
- Premium warranty: Intervention within 24 hours, solution target within 3 business days
- Critical breakdown situations: Intervention within 12 hours
- Spare parts supply time: 24 hours for parts in stock, 7-14 days for special order parts
- Remote support: Start within 4 hours
Intervention times may vary depending on geographical location and accessibility factors. The warranty service level agreement (SLA) is defined specifically for each customer.
Warranty Services Documentation
We use a comprehensive documentation and recording system for all warranty operations:
- Digital warranty certificate and record
- Service visit reports and intervention records
- Detailed list of replaced parts
- Diagnosis and fault analysis reports
- Maintenance recommendations and follow-up requirements
- Online warranty management and tracking portal
This documentation system ensures your warranty process is transparent and trackable, and also creates a complete record of your equipment’s service history.
Customer Responsibilities Under Warranty Coverage
Responsibilities that must be fulfilled by the customer for warranty services to be valid:
- Use of equipment in accordance with user manual and instructions
- Implementation of maintenance program specified by the manufacturer
- No interventions made outside of authorized service
- Timely reporting of faults and problems
- Providing appropriate working conditions
- Keeping maintenance and service records
Fulfilling these responsibilities ensures smooth operation of warranty services and optimal performance of equipment.
The following situations are considered outside standard warranty coverage:
- Normal wear and tear
- User error or incorrect use
- Interventions by unauthorized persons
- Force majeure events such as natural disasters, fire, flood
- Inappropriate working conditions (excessive temperature, humidity, dust, etc.)
- Use of non-original spare parts
- Periodic maintenance and consumables
- Exceeding specified capacity and performance limits
Service support is provided for problems caused by these situations, but parts and labor costs are billed outside warranty coverage.
Special terms applicable to our extended warranty programs:
- Extended warranty must be purchased before the standard warranty period expires
- Regular maintenance history of the equipment must be documented
- Equipment inspection and approval is required before purchase
- Maintenance must be performed by authorized service during warranty period
- Periodic replacement program must be followed for certain critical parts
- Full compliance with extended warranty contract terms is required
Extended warranty programs provide long-term assurance to our customers while encouraging equipment to be kept in optimal condition with regular maintenance and inspection.
Advantages of Our Warranty Services
Tanış A.Ş. warranty services provide comprehensive protection and support for your mill equipment, offering significant advantages:
- Quality repair with original parts and qualified workmanship guarantee
- Predictable maintenance and repair costs
- Fast intervention in unexpected breakdown situations
- Extended equipment life and investment protection
- Minimizing production losses
- Technical expertise and continuous support
- Equipment performance optimization
- Reliable and transparent warranty process
Our warranty programs are not just equipment protection, but also a strategic investment to increase your business’s efficiency and profitability.
Warranty & Extended Assurance for Mill Systems
For industrial equipment requiring high investment such as mill systems, warranty and assurance services are as important as the purchasing decision itself. Unexpected breakdowns and equipment problems can lead to production losses and high repair costs. As Tanış A.Ş., we not only provide high-quality mill equipment to our customers, but also commit to a long-term partnership with comprehensive warranty and assurance packages.
Our customer-focused warranty approach ensures the smooth operation of your mill equipment while protecting your business against unexpected costs. With our technical expertise, extensive service network, and original parts guarantee, we manage the warranty process quickly and smoothly, ensuring your mill systems operate at maximum efficiency.
Frequently Asked Questions
For new equipment, the warranty period begins after completion of equipment installation and commissioning. The commissioning report indicating the installation date is accepted as the warranty start date.
Normal wear and tear, user error, unauthorized interventions, natural disasters, inappropriate working conditions, use of non-original spare parts, lack of periodic maintenance, and exceeding specified capacity limits are outside warranty coverage.
You can create your warranty claim by calling our 24/7 service line, through our online customer portal, or by contacting your regional service representative. When creating a claim, you need to specify your equipment information and fault details.
Extended warranty can be purchased during original equipment purchase or at least 3 months before the standard warranty period expires. Equipment inspection and approval is required before purchase.